Last updated: September 2026
This procedure explains how to raise a complaint about a project delivered by Dagny s.r.o., trading as Ansvar Creator, and applies in particular to private-individual clients under Slovak consumer protection law (Act No. 250/2007 Coll.). Business clients are welcome to use the same process.
Write to info@ansvarcreator.com with: your name, the invoice or project reference, a description of the defect, and, where relevant, screenshots or a link showing the issue.
We'll acknowledge your complaint promptly and resolve it within 30 days of receipt, as required by Slovak law.
Depending on the issue, we'll fix the defect, provide a partial refund or credit, or redo the affected part of the work at no extra cost, provided the complaint concerns something within the agreed scope of the project and is raised within a reasonable time after delivery.
If you disagree with how we've handled your complaint, you can contact the Slovak Trade Inspection Authority (Slovenská obchodná inšpekcia, SOI) or use the EU's online dispute resolution platform: ec.europa.eu/consumers/odr.